SHIPPING

Spend $200 or more and receive free shipping within Australia (online offer only).
For all domestic orders under $200, a flat rate of $10 will be charged for postage and handling. * Shipping costs for heavy items may vary based on interstate location

HOW WE DELIVER
We use Australia Post services for deliveries Australia wide as they provide a completely traceable and secure service.
Standard shipping charge is $10 flat rate OR FREE for orders over $200.

DELIVERY TIMETABLE FOR PARCELS (guide only)

City
 Business Days
Melbourne metro
 2-5
Sydney metro
 3-7
Brisbane metro
 3-7
Adelaide metro
 3-7
Perth metro
5-9
Tasmania
3-7
Darwin City & Suburbs
 5-9

 

ORIGIN: Melbourne

Orders received over the weekend will be processed on the following Monday.

TRACK ORDER
When your order is shipped we will send you an email notifying you that it has been dispatched and provide you with a unique tracking number.

You can then track the delivery of your parcel by visiting the Australia Post website and entering your tracking number.
If you’re not home when Australia Post attempts delivery they will leave you a card indicating the option for another delivery time or alternatively direct you to your local Post Office where you may pick up the parcel. Please Note: A signature is required for all deliveries. Items will not be left in a safe place for security purposes.

INTERNATIONAL ORDERS
We use Express Post International services for deliveries to countries other than Australia.

International deliveries may take up to 2 weeks to arrive depending on the ultimate destination and any time it may take for a parcel to clear customs. All overseas orders will be sent international air freight. All orders are charged in Australian dollars (AUD).
The prices quoted on our website are inclusive of GST, as this tax is applicable for all purchases delivered to addresses within Australia.

Freight charges on International deliveries will be quoted on a case by case basis depending on the weight and size of the order as well as the destination country for delivery.

CUSTOMS
Postal charges do not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if the order is placed with the intention of sending your purchase as a gift. For further information, it may be necessary to call local customs offices to gain further details.

REFUNDS

Change of mind on purchases made during our End of Season Sale can be returned for an exchange only within 10 days of purchase.

Full price items can be exchanged or credit note issued within 14 days of purchase. Visit our website for our refund policy. 

Returns Policy – in store and online

If you would like to return your purchase from Henry Bucks for any reason, we will be pleased to offer the option of an exchange or credit note to the equivalent value of your purchase, providing that:

  1. a) the item is unwashed, unworn and has not been altered in any way, and
  2. b) the item is returned within 30 days of the original purchase date for in store purchases, or within 30 days of the item being delivered to you for online orders.

 Please note that the credit/exchange value provided for the return of non-faulty items purchased online will not include postage costs.

Henry Bucks does not offer a refund for achange of mind return (ie. a non-faulty product).

In accordance with Australian Consumer Law, Henry Bucks customers are entitled to a full refund, exchange or credit for any item that is considered to have a major failure or differ significantly from that which was advertised. Faulty items purchased online are also entitled to receive a refund on shipping costs paid, including the cost of returning the item to Henry Bucks.

Please note that refunds can only be processed using the original method of payment.

FAULTY GARMENTS

If you believe your items have a manufacturing fault, we would like to hear from you.

Please contact our customer service team on 1800 651 399 or email customerservice@henrybucks.com.au to discuss your concerns and we will do our best find a suitable solution in either repairing or replacing the item.

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