If you would like to return your purchase Henry Bucks for any reason we will be pleased to offer the option of an exchange or credit note, providing that:
a) the item is unwashed, unworn and has not been altered in any way, and
b) the item is returned within 14 days of the original purchase date for in store purchases, or within 14 days of the item being delivered to you for online orders.
In accordance with Australian Consumer Law, Henry Bucks customers are entitled to a full refund, exchange or credit for any item that is considered to have a major failure or differ significantly from that which was advertised. Faulty items purchased online are also entitled to receive a refund on shipping costs paid, including the cost of returning the item to Henry Bucks. Such refunds can only be processed using the original method of payment.
For all other returns, for reasons such as change of mind or sizing issues, we offer the possibility of an exchange or a credit note amounting to the value of the product and not including postage costs. Change of mind returns, sizing returns and all other returns for items that do not have a major failure are not eligible for refund. This is also applicable to sizing-related returns where your desired size is not in stock.
Note: Due to our strict hygiene control policy, we are unable to accept any returns, exchanges or refunds on all underwear and swimwear purchased in store and online. This includes returns due to sizing. Should you require assistance with sizing please contact our Collins St store.
If you have any questions about the product information and our Returns Policy or exchanges please contact our Online Fulfilment/ Logistics team via email on email@example.com or on (03) 8102 4700
Please note that we will endeavour to revert back to you as swiftly as possible, however our teams office hours may be restricted due to restrictions in place.
For all online order returns, please mail to:
320 Collins St
Melbourne VIC 3000
Please also include a note quoting your name, order number as well as instructions. Please allow for brief delays due to longer than usual postage times currently being experienced.