If you would like to return your purchase Henry Bucks for any reason, we will be pleased to offer the option of an exchange or credit note to the equivalent value of your purchase, providing that:
a) the item is unwashed, unworn and has not been altered in any way, and
b) the item is returned within 14 days of the original purchase date for in store purchases, or within 14 days of the item being delivered to you for online orders.
Please note that the credit/exchange value provided for the return of non-faulty items purchased online will not include postage costs.
Henry Bucks does not offer a refund for a change of mind return (ie. a non-faulty product).
In accordance with Australian Consumer Law, Henry Bucks customers are entitled to a full refund, exchange or credit for any item that is considered to have a major failure or differ significantly from that which was advertised. Faulty items purchased online are also entitled to receive a refund on shipping costs paid, including the cost of returning the item to Henry Bucks.
Please note that refunds can only be processed using the original method of payment.
Please note that we are unable to offer refunds should sizing of an item not fit you. In this case, a credit note will be offered.
If you have any questions about our Returns Policy, you can Contact Us or visit the Australian Competition and Consumer Commission for information about Australian Consumer Law relating to Repair, Replacement and Refund obligations.