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      Return & Exchange

      We are here to provide you with more information, answer any questions you may have.

      Exchanges and Returns

      If you would like to return your purchase Henry Bucks for any reason we will be pleased to offer the option of an exchange or credit note, providing that:


      • The item is unwashed, unworn and has not been altered in any way.
      • The item is returned within 14 days of the original purchase date for in store purchases, or within 14 days of the item being delivered to you for online orders.


      Need a different size or colour?


      Please contact us via phone or email. After booking your online return, please securely pack your item/s in the original packaging, and insert a note with your name and order ID with the item/s. Please ensure your return is in line with our returns policy.

      Returning your purchase
      As soon as you have decided you'd like to return, let us know. You have 14 days from the date you received your order.

      Returns details are listed on the right hand side of this page.

      Please also include a note quoting your name, order number as well as instructions. 
      Please allow for brief delays due to longer than usual postage times currently being experienced.

      Our Policy
      In accordance with Australian Consumer Law, Henry Bucks customers are entitled to a full refund, exchange or credit for any item that is considered to have a major failure or differ significantly from that which was advertised. 

      Faulty items purchased online are also entitled to receive a refund on shipping costs paid, including the cost of returning the item to Henry Bucks. Such refunds can only be processed using the original method of payment.

      Please note that refunds can only be processed using the original method of payment.
      In all other cases, we are happy to offer an exchange or a credit note amounting to the value of the product and not including postage costs.

      Due to our strict hygiene control policy, we are unable to accept any returns, exchanges or refunds on all underwear and swimwear purchased in store and online. This includes returns due to sizing. Should you require assistance with sizing please contact our Collins Street store.

      If you have any questions about the product information and our Returns Policy or exchanges please contact us. We will get back to you as soon as possible.

      ONLINE ORDER RETURN

      ATTN: ONLINE SALE

      320 Collins Street,

      Melbourne, VIC 3000,

      Australia

      CALL US

      Phone: (03) 8102 4704

      10:00AM - 5:30PM AEST

      EMAIL US

      online@henrybucks.com.au

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