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Frequently Asked Questions
Product
Sale items marked as 'Final Sale' cannot be returned for a refund, exchange or credit note for change of mind reasons, unless deemed faulty.
Change of mind reasons include incorrect size, colour or general change of mind reasons.
Should you wish to seek sizing advice prior to purchase, please contact us or visit a store and our team will assist you further.
*Online Only and *Online Exclusive are shipped directly from the brand and are not stocked in store. This allows us to offer wider rang e of premium brands.
Products that ship directly from the brand will contain *Online Only in product title.
Online exclusive orders are generally dispatch within 7 business days and arrive within 14 business days.
Order
Yes, we ship all over the world with free delivery on all orders over $995.
International orders may incur customs/duties fees. Henry Bucks is not responsible for paying these fees. For more information please visit your relevant countries customs website.
Orders are generally dispatched within 7 business days and are sent via Australia Post.
Standard delivery to metropolitan areas takes between 5-10 days. Please allow an extra 1-3 days for regional areas.
Learn more about our shipping policy here.
Full Price Returns Policy
- We will gladly accept the change of mind return or exchange of any full priced item purchase online within 30 days from purchase.
Sale Returns Policy
- Items purchased on sale can only be returned for an exchange or credit note within 30 days, we do not accept change of mind refunds on sale items unless deemed faulty.
Final Sale Items
- Except in the case of Faulty Products, Products marked as Final Sale from the sale category are not eligible for a change of mind return, size exchange, style exchange or store credit, unless deemed faulty.
Our full returns policy can be viewed here.
Afterpay
Afterpay is a buy now, pay later platform that allows you to receive your purchase right away, and pay for it in 4 payments over 6 weeks, interest-free.
- Add your items to your shopping cart.
- Select Afterpay as your payment method at the checkout.
- You’ll be redirected to Afterpay to login or create your account.
- Your payment schedule will be displayed.
- Complete your purchase.
- Track your payments, check available spend limits, and make early payments in the Afterpay app.
To set up an Afterpay account you’ll need to:
- Live in Australia or New Zealand
- Be over 18 years of age
- Have an Australian/New Zealand debit or credit card
- Have a valid and verifiable email address and mobile number
- Have a valid and verifiable email address and mobile number
- Be capable of entering into a legally binding contract
- Credit checks apply
For full terms and conditions visit www.afterpay.com/terms.
There are no fees when you pay on time. If you miss a payment Afterpay do charge late fees. These fees never exceed 25% of the purchase price or $68; whichever is less.
Afterpay is accepted at checkout online, and in-store at Henry Bucks.
Items purchased with Afterpay can be returned for an exchange or refund, subject to our Returns Policy. Returns or refunds will be processed and Afterpay will be advised. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay.
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